Thank you for choosing Arun Ice Creams (HAP Daily) Amravati, operated by Ekadanta Enterprises. We take immense pride in the quality, taste, and safety of our ice creams, cakes, and desserts
Because our products are highly perishable food items, all sales are generally considered final. We Refund and Returns policy cannot accept returns or exchanges for products once they have left our premises or have been handed over to the customer.
However, your satisfaction is our top priority. If there is a genuine issue with your order, please review our policy below for resolving the matter.
1. Conditions for Replacements or Refunds
We will evaluate requests for a replacement or, if necessary, a refund under the following strict circumstances:
- Incorrect Order: You received a different flavor, product, or size than what was explicitly ordered and billed.
- Damaged Packaging: The packaging was severely damaged or compromised prior to you receiving it, affecting the safety of the food.
- Quality Concerns: The product was expired at the time of purchase, or there is a clear, verifiable quality defect.
Note: We cannot be held responsible for melting or quality degradation that occurs due to improper transport or storage by the customer after the product has been delivered or picked up.
2. Time Limit for Reporting Issues
Because ice cream is highly temperature-sensitive, any issues with your purchase must be reported to us within 2 hours of receiving your order. We cannot entertain complaints regarding melting, texture, or taste after this window has passed.
3. How to Report an Issue
To report an issue and request a resolution, please contact us immediately or return to the store with your original receipt or proof of purchase. We may require you to present the defective or incorrect item, or provide clear photographs, so our team can inspect the issue.
4. Resolution Process
If your claim is verified and approved by our management team:
- Replacements: We will gladly replace the defective or incorrect item with the correct one.
- Refunds: If a suitable replacement is not available, a refund will be issued. For cash purchases, refunds will be provided in cash. For UPI or card payments, the refund will be processed back to the original payment method (processing times may vary depending on your bank).
5. Order Cancellations
We pride ourselves on providing instant delivery for our customers. Because we begin processing, packing, and dispatching your ice cream immediately after an order is placed, we do not accept any order cancellations. All confirmed orders are final. Please review your selected items carefully before completing your purchase.
Contact Us
If you have any questions or need to discuss a recent purchase, please reach out to us immediately:
Arun Ice Creams (HAP Daily) Amravati Operated by Ekadanta Enterprises Shop No. 2&3, Zambani Commercial, Balaji Nagar, Near Shankar Nagar, Amravati, Maharashtra 444606 Phone: +91 95185 10044